People

Our employment section contains a comprehensive list of business advice articles to help you choose and manage the right staff for your small and medium enterprise. Read on to ensure you create a productive and positive working environment.

Improving Customer Retention Levels Outside of Work Hours

Improving Customer Retention Levels Outside of Work Hours

If you’re running a small business, then you probably don’t need to be reminded exactly how important customer retention is. Even a 1% drop in repeat custom, or a dip in life time value (LTV), might seriously affect your cash flow. However even having great customer service doesn’t guarantee great retention levels. Today, I’d like to share with you five steps that you can take to shift your service levels from great, to exceptional, reduce attrition and maximise client contract value. Analyse inbound call data Even out of business hours, inbound call data will afford you invaluable insight into your customers’ mind-set and behaviour. With an efficient business telecoms system in place using a call management suite to analyse call data is your first step in better customer service. If there... »

How to Manage a Poorly Performing Salesperson

How to Manage a Poorly Performing Salesperson

For many small business managers, performance management is one of their least favourite jobs – it conjures up memories of awkward conversations, anger, defensiveness and finger pointing – situations that they would much rather avoid. But the fact is, a small business can carry no passengers – especially when it comes to sales, where poor performance can acutely impact the bottom line. However, addressing poorly performing salespeople needn’t be a headache. Done right, it should be a positive experience for both parties that ultimately results in happier staff and a more profitable business – a win/ win for both parties. The key is to follow this formulaic process, which can be replicated across all departments of the business: Defining performance Tactics for managing behaviours Your role... »

Apprenticeship Levy: What You Need to Know

Apprenticeship Levy: What You Need to Know

With the confirmation that the Apprenticeship Levy will come into affect in less than six months, we take a look at what business owners need to know. What is it? The Apprenticeship Levy is a government-led initiative that will require businesses to make an investment in apprenticeships. How much will it cost? The levy will be charged at a rate of 0.5% of a business’s annual pay bill. There will be a levy allowance of £15,000 per year to offset against the levy, meaning only businesses who have a payroll bill above £3m will be obliged to pay. As an example: Example 1: an employer who would pay the levy An employer with an annual pay bill of £5m: levy sum: 0.5% x £5m = £25,000 subtracting levy allowance: £25,000 – £15,000 = £10,000 annual levy payment Example 2: an employer who would ... »

Auto-enrolment: What Is It and What Do I Have to Do?

Auto-enrolment: What Is It and What Do I Have to Do?

What is auto-enrolment? Automatic (or auto) enrolment is part of The Workplace Pension Reform, and requires every business owner in the UK to automatically enrol their workers into a workplace pension scheme provided: The worker earns more than £10,000 in a tax year The worker is between 22 and state pension age NB: A worker is defined as: “An individual who has entered into, or works under a control of employment, or any other contract by which the individual undertakes to do work or perform services personally from another party to the contract.” As of January 1 2016, small businesses with 30 employees or less must start the auto-enrolment process and comply with regulations by their staging date (explained below) between now and April 1, 2017. What do I have to do to comply? 1. Figure o... »

The Key Hires You Should Make to Help Your Business Grow

The Key Hires You Should Make to Help Your Business Grow

Running your own business is no mean feat, and while the initial stages are likely to consist of a small and tight-knit team of employees, it’s important to plan ahead, and ensure that you’re bringing in the right people to help your business grow. One thing I’ve learnt since starting CV-Library is that it’s essential to hire people whose strengths and weaknesses complement your own; building up a team of intelligent, skilled employees is the best way to ensure your business really takes off. Hiring for a small business can be just as challenging, and who you bring on board could determine the success of your venture. So, it’s crucial that you get it right. The size of your current team will likely determine how many new hires you need, but generally speaking, there are five key areas that... »

Why Employee Mental Health Needs to be a Priority for Your Small Business

Why Employee Mental Health Needs to be a Priority for Your Small Business

Stress, depression and anxiety are some of the most common health problems in the workplace. In fact, they’re so common that together they affect one in four people every year. Whilst these illnesses aren’t physical – they can’t be identified by a bandage, crutches or a sling – they can be very serious and can lead to poor productivity, lowered morale and a rapid turnover of staff within your business. What’s more, mental ill health can affect anyone in any business (just like the common cold) yet many managers refuse to accept that these non-physical illnesses exist – “Out of sight, out of mind; these problems aren’t happening in my business; my employees love their jobs.” This attitude sounds shocking but, for many businesses, mental wellbeing remains a taboo subject. And it’s not just a... »

How Managers Can Help Employees With Debt Problems

How Managers Can Help Employees With Debt Problems

According to the Money Charity, in February 2016, the average total debt per UK household was £53,083.That’s an average debt of £29,126 per person. The average consumer credit card debt was £6,332, and the number of debt problems dealt with by Citizens Advice every working day remains at around 6,407. This highlights just how debt can impact our everyday lives, including our stress levels, relationships with people and ability to work. Debt stress has been shown to affect the mental health of a person. So, as an employer, you could be worried about your employees managing their debt stress – especially if this impacts their working life. Keep it open The first thing you should consider is the openness of the working relationship between you and your employees. Make sure that your office do... »

The Benefits of Diversity for a Small Business Owner

The Benefits of Diversity for a Small Business Owner

Hollywood came under criticism earlier in the year for the lack of diversity amongst its nominees with regard to gender and ethnicity. Such diversity issues continue to spark fiery debate in the workplace as do issues around disability, social class, pay gaps and age. Many large companies already have diversity policies in place to ensure taking a fair approach to their employees and other stakeholders – but diversity should be an essential part of policy for companies of any size. As a small growing company, you should take the time to take a long hard look at your diversity policy and you will reap the rewards. Diversity has been proven to foster new ways of thinking and help you engage with a wider range of customers. The benefits for your small business Companies that recruit a more di... »

5 Things Millennials Want From Today’s Workplace

5 Things Millennials Want From Today’s Workplace

By around 2020, it’s thought Millennials (born between 1980 and the mid-90s) will make up the bulk of the working population. So, as a business, how can you meet the demands and challenges of this demographic? Let’s look at what Millennials want – and how you can give it to them.  1. A long-term plan Unsurprisingly, the Millennial generation is set to live and work for longer than its predecessors. The Generation Debt interactive shows the average life expectancy for Millennials is 80 years of age and rising, compared to 73 years for the Baby Boomers. How will employers meet this change? Workplaces and working hours designed for the older employee could become a major part of corporate planning. 2. Goals, aims and development Unlike previous generations, Millennials intend to jump ar... »

A Quick Introduction to Recruitment and Interviewing

A Quick Introduction to Recruitment and Interviewing

As the owner of a small business, you will often have to deal with a huge initial volume of work, and you may have already decided the time is right to take on a new employee. Setting up a proper recruitment and selection process is a tricky and time-consuming process, but if you conduct the process in a structured way you maximise your chances of finding a truly excellent candidate. This article is a quick introduction to the process of recruitment from a small business’s point of view. For more in-depth guides on various aspects of the process, check out: Recruitment Graduate recruitment Interviewing Discrimination How do I work out whether I need an employee? As a small business, hiring an employee will represent an important and significant expense that you could be tied into for many ... »

Page 2 of 151234»