quality

ISO 9001 – the quality certification

Increasingly organisations ranging from start up dot.coms to well established manufacturing organisations are recognising the benefits that an effectively implemented quality management system (QMS) can bring. In addition, a QMS that is certified by an independent, accredited third party assessment body to the international quality management system standard, ISO 9001 gives clear demonstration of an organisation’s commitment in consistently providing a product or service that meets customer needs. ISO 9001 involves an ongoing, systematic evaluation of a QMS, together with an internationally recognised certification that confirms to customers, shareholders, suppliers and employees that the management systems conform to world standards. ISO 9001:2000 A revised version of the QMS standa... »

Quality Management Guide

How does your business work? How well does it work? And are your staff and customers happy? This quality management guide provides insights into proven quality management tools and techniques that could help your business performance. A successful business does not just achieve minimum standards for market entry, it continually improves every aspect of the way it works. This quality management guide is for any business that wants to improve the way it works. It covers practical, introductory guidance on the steps involved in quality management and process improvement. »