it service providers

IT Service Providers: Profitability is Key Challenge

Profitability is the key challenge facing UK IT service providers in 2010, according to a new research report published today by Kaseya. In the survey of 450 IT service providers, 48% cited being profitable as their number one focus, followed by differentiating their services from the competition (20%) and completing the volume of work with limited staff (16%). The report into the UK IT service provider market also explores the steps IT service providers have taken in 2009 to maintain profitability. Increasing sales efforts was a key focus for 60%, while 37% turned to automating IT tasks to drive efficiencies into their operation. Other tactics included reducing staff numbers (32%) and reducing billing rates (15%). The research also uncovers a startling correlation between IT service provi... »