Digital Capabilities in SMEs

Quarter of Small Businesses Don’t Have Basic IT Skills

Quarter of Small Businesses Don’t Have Basic IT Skills

A quarter of the UK’s small and medium business owners admit that they lack basic digital skills and could be missing out on opportunities over the web, as new government research points to strong correlation between digital skills and high turnover. The report, entitled Digital Capabilities in SMEs, featured 803 small firms and was conducted by the Department for Business, Innovation and Skills (DBIS) which found that, while 98% of small businesses use the internet for business purposes, only 64% have a website. Most business owners used the web for online banking and to email customers but only 20% used the internet for ecommerce sales. Of the businesses that didn’t have a website, a staggering 77% said they believed a site was not necessary. Other reasons small businesses gave for not h... »