David mchattie

Interview with David McHattie, CEO National Skills Academy for Hospitality

Interview with David McHattie

As the National Skills Academy for Hospitality launches it’s Smiles of Britain campaign today, we have an interview with CEO David McHattie, asking him just what a winning smile means for UK SMEs. Q: How does having a winning smile help UK small businesses? "A smile is infectious. It makes people feel at ease. It builds relationships. It builds trust. It does oil the wheels of commerce, a propensity to trust people, take their suggestions, enjoy their experience; it creates memories and a greater likelihood that people will come back and visit far more often which, in 2009, where more and more people will be holidaying at home and we’ll have international visitors enjoying the better value that the exchange rate affords them, they want things that stick in their mind. Put ... »