customers first

Small Businesses Putting Customers First

Britain’s 4.7 million small business prioritise customer satisfaction Welsh most likely to prioritise customers Small businesses are putting customer satisfaction first according to research by Clydesdale and Yorkshire Bank Small Business. The Banks polled more than 500 small business owners across Britain to understand their biggest priorities and found that almost nine out of 10 (85%) admit customer satisfaction was one of their top three, well ahead of exploring marketing, sales and new business opportunities (60%). Top three priorities for Britain’s small business owner Maintaining customer satisfaction (85%). Exploring marketing, sales and new business opportunities (60%). Networking with suppliers and new business contacts (34%). What’s more, 90% of owners of accoun... »