Backtrack on Consumer Rights Reforms Welcomed

Backtrack on Consumer Rights Reforms Welcomed

The Forum of Private Business (FPB) has welcomed a decision to scrap plans forcing online traders to sell their products throughout the EU, saying it would have been impossible for small firms. The Consumer Rights Directive, a new piece of legislation aimed at strengthening consumers’ rights and boosting consumer confidence when shopping online, has now been approved by the EU. It is expected to come into full effect by January 2013. The Directive enables consumers to change their minds about an online purchase within 14 days of receiving goods, instead of seven days. Online traders will also now have to give buyers precise information regarding the total price, the goods ordered and the trader’s contact details.  But controversial plans that would have legally oblige... »