ISO 9001: Your Supplier Has Failed You

Your Client tells you in no uncertain terms to replace some equipment which your company had recently supplied because it was not what was ordered and was seeking compensation for business lost because of this failure to deliver the right equipment. You personally check the order, rapidly acquire the required equipment, chase around to the client location and install the right equipment.

On investigation after satisfying yourself your Client’s needs have now been satisfied, you find that your supplier’s order handling is totally “hit and miss”.

It is therefore imperative that the risk of such failure is minimised by making sure your supplier follows those aspects of your company order management process which relate to them or they implement an order management which is acceptable to you. This can be achieved by ensuring that you have an order management process in place that dovetails into a quality management system such that:-

  • The order management process is clearly documented.
  • Personnel and Suppliers undertaking this process have a clear understanding of what is required.
  • Clear records are maintained.
  • The process is reviewed on a regular basis and inconsistencies corrected.

Thus a low cost, high quality approach to sales is the answer – and this can be achieved through implementing a quality management system. To see how to do this, visit:

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