Disability Discrimination Act – Access To Goods And Services

Making Access to Goods and Services Easier for Disabled Customers: A Practical Guide for Small Businesses and Other Service Providers

Information about goods and services

Think about how people with visual impairments and with learning difficulties get the information they need about your products and services.

Practical suggestions:

  • Making labels, pricing, menus etc clearer: could your standard labels, prices and menus be easier to read and understood – for example, graphics/symbols, bigger typefaces or print size, clearer contrast between the lettering and the background? Or could you provide an alternative larger format specifically for people with visual impairments?
  • Providing Braille or tactile information: could you provide Braille or tactile information, for example on where to find goods and services within the premises?
  • Staff assistance: could staff be trained to assist blind customers by describing and explaining products or services to them?
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