The Rise of the DIY SME

Despite no formal IT training, the UK’s small businesses are an army of amateur DIY techies…

With no formal IT training many small businesses are doing it for themselvesIndependent research shows that the country’s small business workforce is prepared to roll their sleeves up and do their own DIY tech.

The survey, commissioned by Talk Talk Business, highlights the fact that 62% of workers at UK SMEs will tackle IT problems themselves even though 40% of employees have no formal IT training.

The research reveals the skills gap in the tech field and blames this for 2 hours of down time per employee per week. There is also the suggestion that businesses that give priority to IT training will gain the equivalent of one extra member of staff for every twenty workers.

When it comes down to the reasons for IT issues in the workplace, workers blame both the software and the hardware with 9% of workers polled strruggling to get to grips with spreadsheet software.

As for which staff have the IT skills in SMEs, the survey reveals that senior management are the best at handling tech, showing that IT competency is closely associated with rank and success.

Temporary staff were an interesting group with one third of them claiming to have all the IT skills they need; that’s twice as many as the lower level management.

Charles Bligh, the Managing Director of TalkTalk Business, sayid of the findings:

“Few companies deny that having the right IT systems and technical know-how within their team plays an essential part in their growth, but addressing the skills gap effectively is the key to unlocking any investment in technology.”

Bligh continued:

“Businesses which are able to invest in reducing the skills gap will clearly be able to benefit from improved efficiencies and productivity – as well as the positive and engaged attitude staff have to technology in the workplace.”

TalkTalk Business recently released another report in collaboration with the ICAEW called Geared for Growth. This report also found that businesses who gained, trained and retained the best IT staff were the most loikely to succeed.

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