Lost Time is Lost Money

"New Business" Response Times

It may seem like a cliché but in business time really is money. And to back that up new research, supported by the UK’s business leaders, reveals a shift in response times to "new business".

Critically there is a "two hour window" in which to respond to a sales enquiry otherwise one in three companies will say they will simply take their business elsewhere.

Vodafone’s latest research into mobile working polled more than 1,000 managers, directors & business owners and found the true cost of businesses failing to communicate with customers.

  • Only 20% of sales staff have any form of mobile communication with their offices the average value of a lost sales call is £18,000 and in higher-stake businesses that figure is even greater.

  • Jon Smith, top sports agent and CEO of AIM-listed First Artist CorporationJon Smith, top sports agent and CEO of AIM-listed First Artist Corporation, represented the England football team for more than 10 years. His client list includes all Portsmouth football club’s manager, Harry Redknapp & Arsenal’s Alexander Hleb.

Smith understands the importance of keeping in touch with your clients around the clock and that failure to respond can cost a business dear.

Today, Wednesday 26th September at 14:15 BST, Jon will be hosting a live webchat warning British business of the cost of complacency and will be offering good advice on boosting competitiveness and improving response times. Joining him will be Bryony Clow, Vodafone mobile working expert.

You can see the web chat at www.webchats.tv

For more information visit www.vodafone.co.uk/mobileworking

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