Voice Over Internet Protocol (VoIP)


VoIP Implementation Checklist

Act

IMPLEMENT VoIP

  • Roll out any necessary training.
  • Begin by replacing VoIP in a self-contained part of the business then gradually extend its use.
  • Encourage staff involvement and feedback, this will help smooth implementation, as staff buy-in can make or break a technology project.
  • Consider setting up a cross-departmental taskforce to manage the implementation process – it will help with staff buy-in and ensure that implementation works company-wide.

EVALUATE

  • Monitor and review the impact on your business and against your objectives.
  • Monitor quality of service and network availability.
  • Get feedback from staff, customers and suppliers on the changes.
  • Evaluate the impact after six months and one year. Have you achieved your objectives? Establish how you could improve things further.
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