Voice Over Internet Protocol (VoIP)

VoIP Implementation Checklist

Plan & Test


  • Which VoIP applications do you want to offer staff?
  • Which services (eg conferencing, queuing, voice transfer) will the network need to support these applications?
  • What is the physical infrastructure (eg protocols, switches, routing mechanisms) required to deliver this?
  • Do you want to add voice services to one or several LANs?
  • Do you want to add voice services to VPNs?
  • Build in strong security measures.


  • Look at training implications – what will the cost be?
  • Decide which staff will require training and allow time for them to adjust to the new system.
  • Break down the project into manageable chunks.
  • Make it clear who is responsible for updating, maintaining and securing IP phones and other gateways.
  • Make sure that your plans are scalable.
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