VoIP Implementation: 4 Key Tips
Before jumping in at the deep end, read our guide on adopting VoIP to ensure a smooth process
Before you adopt VoIP (Voice over Internet Protocol), there are a number of concerns that need to be addressed. Any organisation, regardless of its size or budget, will need to think about the various aspects of VoIP and how harnessing this telecoms technology will have an impact.
When formulating your implementation plan, why not keep in mind these tips to help enhance the process?
Research is Key
If you do not do your homework on VoIP, you could end up choosing the wrong type of solution for your business, or worse, end up being sold a product that is not suitable for your business!
This not only involves looking at what benefits the technology offers, but also considering how it can be integrated with your current set-up.
The good thing about VoIP is that it often has the ability to provide backwards compatibility with existing PBX set-ups and telecoms equipment, so you do not need to throw the baby out with the bathwater and strip out current hardware when you adopt VoIP.
In addition, you will need to work out whether your current infrastructure is going to be able to take the strain that is placed on it by adopting a digital, data-intensive type of technology like VoIP. This includes looking at your business’ internet connection and assessing whether you have enough bandwidth to do your VoIP service justice.
These are not terribly complicated things to assess, but will make a world of difference. Businesses that put the right amount of work into the planning stages will be able to make the implementation of VoIP as smooth as possible.
Train and Integrate With Sensitivity
Many businesses neglect to consult staff when investing in new technologies and equipment, but engaging with employees can help you to prepare them for adoption and also highlight any issues which you may not have considered so far.
Training staff in the use of VoIP and also establishing the type of package that you require based on their feedback will be invaluable when it comes to laying the groundwork for the subsequent implementation of this type of solution.
In addition, you should endeavour to make sure that the requirements of staff are considered during the design of any system or adoption of a particular package, because this will allow for a bespoke and affordable approach to VoIP, rather than one which is unsuitable.
Choosing a VoIP Provider
The company providing your business with a VoIP service needs to be relied on to keep the lines of communication open at all times, since this will be the lifeline that ensures your business can operate on a day-to-day basis.
As such, you need to look at a provider’s track record for things like security and resilience in order to see whether they are up to scratch. You also need to think about the cost of packages and work out whether the solutions that are on offer will both fit with your current budget and give you room to manoeuvre further down the line.
There is plenty of competition, so you should not be short on choice when it comes to VoIP. Just give it plenty of thought and compare providers to select the most appropriate service.
Don’t forget that an important part of adopting any new type of technology is the testing phase, which will help you to put it through its paces before everything goes live.
You will need to analyse how your VoIP platform performs, whether it has been implemented in a way that is sensitive to the needs of your staff and how well it combines with any pre-existing in-house hardware.
Hopefully, once you have considered all of these points, your business will be ready to reap the rewards that VoIP offers.
This business advice article is published in association with Daisy Group Plc. Find out more about Daisy’s VoIP Phone Systems.