Using VoIP to Increase Efficiency and Reduce Costs
VoIP can be an affordable, efficient way to control voice communications within your business, with benefits that stretch far beyond what you might imagine.
With a good VoIP service you can save money and improve productivity, allowing you to deal with customers and clients more effectively. The efficient elements of VoIP are multi-faceted.
First, from a cost point of view, small businesses require fewer landline connections to run the required number of simultaneous extensions because VoIP uses high-bandwidth internet rather than archaic analogue connection to pass information from one end of the line to the other.
This means the cost of line rental will fall and you can consolidate your voice services into a single broadband connection, depending on your requirements and the number of employees who will be using the service simultaneously.
VoIP is also more efficient when it comes to handling calls, because you can initiate a whole range of routing and answering functions without having to invest in complicated on-premises technology, as this can be hosted remotely by your provider.
You can forward calls to any compatible device, whether in or out of the office, based on your needs and also make sure that calls are intelligently routed and handled so that they get to the right person. This in turn will allow you to answer more calls and secure more business from potential clients, resulting in further financial benefits for your company.
One of the best ways in which VoIP can help to improve the cost-effectiveness of your telephony is in terms of the amount you will be paying for each call that is made.
Using traditional systems, you will invariably end up be charged on a minute-by-minute basis, which quickly racks up if you need to use phone services throughout the working day. On the other hand, a VoIP service has the benefit of being able to offer free calls between two VoIP users.
This means that if customers, business partners or colleagues also have a VoIP connection, you can stay on the line as long as is necessary without having to pay for the privilege. This is particularly useful if your business is spread across multiple locations, or if you have remote workers who need to stay in touch, since vital lines of communication can be preserved without the usual cost.
Of course, VoIP is easy to integrate with existing set-ups and does not penalise you if you want to call non-VoIP users via standard telephone numbers. Because the networks are fully integrated, your company can be contacted by anyone calling from any device, while also being able to make outgoing calls that are equally as accessible.
When it comes to remote working, VoIP can be a real boon for boosting efficiency. Allowing staff to operate effectively while they are out of the office, whether via a mobile device or from home, will allow your business to be much more flexible.
You can respond to changing needs and keep in touch wherever you happen to be, which means that productivity will not be stunted when you have to leave your desk. You can even ensure that business continuity is preserved in the event of a disaster, which is something that older telephony solutions struggle to offer.
VoIP is efficient both in terms of what it allows your business to do and the cost of achieving improved communications. This is why adoption is occurring so rapidly across multiple industries and while traditional voice services are gradually giving way to a future that is largely based on the use of digital IP-based calling.
This business advice article is published in association with Daisy Group Plc. Find out more about Daisy’s hosted VoIP service – CloudSelect Voice.