Understanding Your Customers


Act

IMPLEMENT

Encourage staff involvement and feedback – this will help smooth implementation, as staff buy-in can make or break a technology project.

EVALUATE

  • Monitor and review the impact on your business and against your objectives.
  • Get feedback from staff, customers and suppliers on the changes.
  • Evaluate the impact after 6 months and a year. Have you achieved your objectives? Establish how you could improve things further.

Published by the Department of Trade and Industry. www.dti.gov.uk
© Crown Copyright. URN 04/1724; 10/04

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