Understanding Your Customers



Encourage staff involvement and feedback – this will help smooth implementation, as staff buy-in can make or break a technology project.


  • Monitor and review the impact on your business and against your objectives.
  • Get feedback from staff, customers and suppliers on the changes.
  • Evaluate the impact after 6 months and a year. Have you achieved your objectives? Establish how you could improve things further.

Published by the Department of Trade and Industry. www.dti.gov.uk
© Crown Copyright. URN 04/1724; 10/04

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Leave a Reply

Your email address will not be published. Required fields are marked *


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>