tipping staff

Restaurants Urged to Adopt Staff Tipping Guidelines

Restaurants Urged to Adopt Staff Tipping Guidelines

Businesses in the hospitality industry are being urged to sign up to a code of practice which encourages them to inform customers about how staff tips are distributed. The British Hospitality Association’s (BHA) voluntary Code of Practice on Discretionary Tips and Service Charges (79k PDF) is aimed at securing a better deal for serving staff by obliging businesses to be transparent about what happens to tips. BHA spokesman, Miles Quest said: “We hope to encourage restaurants to be more transparent where service charges are concerned. There has been concern among consumers about where service charges are going and how they are distributed.” The code recommends that each restaurant should provide customers with information about how tips and service charges are distributed ... »