Telesales & Telemarketing Training and Development

Telesales & Telemarketing Training and Development

The Training and Development of Telesales & Telemarketing personnel is a question that all small to medium sized businesses need to address. Well-motivated, well-informed and highly skilled personnel are vital to any business. Effective recruitment is a key ingredient of the recipe, in addition businesses must be aware of and be reactive to shortfalls in knowledge and skill and attitude. How do I know if my business will benefit from training? Answer the following questions Would your like you telesales / telemarketing team to… make more calls? increase their call-to-sale conversion rate? secure more appointments from their calls? build a better, quicker rapport with your prospects/customers? improve their questioning and listening skills? handle your prospects/customers objectio... »