SMEs Must Improve Disabled Access

SMEs Must Improve Disabled Access

SMEs Must Improve Disabled Access

Businesses must provide better access for disabled customers, disability charity Leonard Cheshire Disability has urged, amid evidence that 40% of disabled people had problems accessing goods and services in the last 12 months. The charity’s Rights and Reality survey questioned disabled people on their experiences of visiting shops as well as other service providers, including transport firms and hotels. The research found that the main problems disabled people had were difficulties entering or getting around premises, as well as staff talking down to them or using inappropriate language. Leonard Cheshire Disability public policy manager, Guy Parckar, said that small businesses are obliged to make “reasonable adjustments” to their premises under the Disability Discriminati... »