small business week

Free Expert Advice at Small Business Week

Free Expert Advice at Small Business Week

Free advice clinics, seminars and podcasts about current business issues are among the dozens of items on the agenda for Small Business Week from 19th to 23rd October. Sponsored by BT, the week is aimed at helping small firms overcome difficulties such as cashflow shortages or problems with their online marketing. During the week, firms can tune in to a range of web seminars and attend workshops across the UK, covering topics from bookkeeping and marketing, to customer service and tendering for contracts. The first web seminar will take place on 19th October at 10.30am, and will address the findings of BT’s 2009 Business Pulse survey and the main issues affecting UK small firms. Dragons’ Den star and leading UK entrepreneur, Peter Jones, will be on the web seminar panel, answer... »

Customer Retention key to Recession Survival

Customer retention is essential for SMEs to survive the recession, according to support group for female–led businesses Everywoman. Speaking at the launch of Small Business Week, where BT’s State of the Small Business Nation 2008 report was also published, Everywoman co–ordinator Maxine Benson, advised SMEs to concentrate on maintaining a good relationship with their existing customers and suppliers. “Firms must take care of their existing customers, by over–delivering for them and setting themselves apart from their competitors,” said Benson. “Customers are going to be making cost cuts, and firms don’t want the cost cut to be them. It’s important to keep speaking to customers to see what they really need.” The BT report revealed ... »