Sharon Manikon

Black Friday, Cyber Monday, Return Tuesday: Businesses Warned To Expect Refunds

Black Friday, Cyber Monday, Return Tuesday: Businesses Warned To Expect Refunds

UK small businesses awaiting increased custom during Black Friday and Cyber Monday, can also expect a surge of returns – according to a report by Barclaycard. Data from Barclaycard Spend revealed that 30% of UK shoppers identify as a ‘serial returner’ –  someone who deliberately purchases and then returns unwanted items, with 19% admitting they purchase multiple versions of the same item online, only to decide on one at home. Online spending rocketed by 15.1% on Black Friday last year compared to 2014, suggesting that more custom will mean more returns. 57% of retailers say this ‘return culture’ has an ultimately negative impact on their business, as the items they get back are often unsellable. Of all items returned that can’t be re-sold, 48% had been visibly used, 29% had been mark... »

Consumers Don’t Have Time For Slow Service, As Retailers Urged To Adopt ‘Omnichannel Experience’

Consumers Don’t Have Time For Slow Service, As Retailers Urged To Adopt ‘Omnichannel Experience’

UK retailers are being advised to adopt an ‘omnichannel experience’ in store, or risk losing custom during the festive period, according to a report by Barclaycard. Their survey of 2,000 UK consumers revealed that 63% admitted to abandoning a purchase due to becoming too frustrated, suggesting business owners need to improve their customer experience or risk reduced trade. While 50% of respondents still prefer to buy clothes in-store, time-poor shoppers are turning their attention to e-commerce – with 37% choosing to shop online due to shorter waiting times. When asked about their biggest irritations, disgruntled consumers further revealed they’ll ignore shops if they’re too crowded (45%), have too many queues at the checkout (42%), or long waiting times for fitting rooms... »