Fear of Upheaval Prevents Businesses Switching Internet Supplier

Confusing jargon, lack of knowledge about technology and fear of upheaval are preventing small firms from getting better broadband services, research suggests. According to the survey, by Easy Connect (the SME division of Easynet) and IT research firm Quocirca, more than three-quarters of businesses have experienced problems with their Internet connection. Yet, two-thirds have been with same supplier for more than five years, and just ten per cent are considering switching to another supplier. The report claims that contributing factors include the growing use of confusing jargon in the IT industry and a general lack of understanding about how Internet connectivity works â?? many businesses, for example, focused on speed rather than quality of service. “Whilst speed and cost have bec... »