Philip McHugh

One in Six UK Retailers have Switched to Become ‘Online-Only’ in the Last Year

One in Six UK Retailers have Switched to Become ‘Online-Only’ in the Last Year

A third (33%) of UK firms believe it’s more important to offer an online and delivery service than have a physical store presence, with a sixth of retailers opting to offer an online-only service in the last 12 months, research from Barclaycard reveals. In response to consumer demand, over a third of businesses (39%) have launched a new website in the last year while 37% have taken on more delivery staff, and 25% have introduced a new ordering and payments app. 23% of employers have also increased staff wages as a result of having to get them to work irregular hours; 22% have hired more freelance staff. The research indicated that businesses are reacting to consumer behaviour, reporting that customers expect orders to be delivered (32%) and appointments to be available (33%) quicker than t... »