online sales

UK Retail Businesses to Benefit from Surge in Online Delivery and ‘Click-and-Collect’ Sales

UK Retail Businesses to Benefit from Surge in Online Delivery and ‘Click-and-Collect’ Sales

UK online delivery and ‘click-and-collect’ sales will double over the next 10 years and will determine which retail businesses succeed and fail, according to a report by OC&C Strategy Consultants. The findings suggest that, unless retailers tackle the economy of the ‘last mile’, their margins could fall by as much as 1.5%. The data suggests that 40% of all non-food sales in Britain will be made online by 2025, with instore purchases declining to just 60%. Customers are also increasingly looking to receive their purchases faster; between 2013 and 2015 the proportion of shoppers opting for next-day delivery grew by 50%. With 60% of online baskets abondoned due to delivery-related issues, retailers are being urged to take action to improve their e-commerce offering and customer service. A... »

Average Online Sales of Small Businesses Revealed

A digital divide is emerging between small and medium businesses’ online revenues Research by online advice site,, reveals the average sales revenue small businesses generated online last year. Micro businesses (fewer than 10 employees) generated £1,000 per year, compared with £175,000 for small businesses (11-49 employees). Meanwhile, medium businesses (50-249 employees) make, on average, £2.5m. 2010 average annual sales, current prices Source: Cebr analytics; Office for National Statistics Firm size Value of sales via the Internet Online revenue as % of total turnover Micro (<10 employees) £1,000 0.6% Small (11 to 49 employees) £175,000 4.6% Medium (50 to 249 employees) £2,500,000 13.1% Large enterprises (250+ employees) &pou... »

SME Online Sales Up by 20%

Small businesses selling online increased their revenue by 18% in the third quarter of the year on 2009, as consumers searched for internet bargains, ecommerce firm Actinic has claimed. A survey by Actinic of 200 small firms trading online also found that the average number of orders processed increased by 13% in the third quarter of this year on the same period last year. Actinic managing director, Nick Kington, said online sales have risen due to the convenience and increased choice of shopping online, as well as customers’ ability to search quickly for the best-value product. “In the current climate, if you are looking to save a few pennies or to find the best-value product, the bigger the choice that is accessible to you, the better. Shopping online gives customers access to a la... »

Christmas Shoppers

Retail sales fall for second consecutive month

UK retail sales have fallen for two consecutive months for the first time in 13 years, leaving retailers anxious for better Christmas sales, according to the British Retail Consortium (BRC) Their research found that total sales were down 0.4% in November from a year earlier, following a 0.1%decline in October. It was the first fall in overall sales for two months in a row since the BRC survey was first conducted in 1995. BRC director general Stephen Robertson said: “Retailers will be hoping that customers have been putting off Christmas shopping — not cancelling it. With money tight at the moment shoppers can take advantage of the extraordinary level of deals, offers and promotions. The recent VAT and interest rate cuts may also provide some stimulation.” However, BRC spo... »