UK Retail Businesses to Benefit from Surge in Online Delivery and ‘Click-and-Collect’ Sales
UK online delivery and ‘click-and-collect’ sales will double over the next 10 years and will determine which retail businesses succeed and fail, according to a report by OC&C Strategy Consultants. The findings suggest that, unless retailers tackle the economy of the ‘last mile’, their margins could fall by as much as 1.5%. The data suggests that 40% of all non-food sales in Britain will be made online by 2025, with instore purchases declining to just 60%. Customers are also increasingly looking to receive their purchases faster; between 2013 and 2015 the proportion of shoppers opting for next-day delivery grew by 50%. With 60% of online baskets abondoned due to delivery-related issues, retailers are being urged to take action to improve their e-commerce offering and customer service. A... »