Moneypenny

Disgruntled Customers Left Waiting At The End Of The Line, As Businesses Don’t Pick Up The Phone

Disgruntled Customers Left Waiting At The End Of The Line, As Businesses Don’t Pick Up The Phone

33% of UK businesses don’t pick up the phone to potential customers, according to a report by Moneypenny. The survey of over 300 small businesses revealed that 29% simply let the phone ring out while 71% leave the call go through to voicemail – despite the fact that 69% of callers don’t leave a message. Just 33% of those surveyed use a tailored voicemail message referencing their business, with 13% making no reference to their business name at all. When reviewing its call data of over 10,000 businesses, Moneypenny found that 19% of surveyed callers wouldn’t do business with a company based on first impressions from their phone call – with 31% feeling their call wasn’t valued. When dived by sector, the services industry is cited as the most likely to leave the phone ring out, with 69%... »