marketing scientifically

How I Grew My Business: 6 Ingredients for Success

How I Grew My Business: 6 Ingredients for Success

I’m incredibly proud of cartridgesave.co.uk, it’s a great business to lead and the recent plaudits we have won for customer satisfaction coupled with the Sunday Times Fast Track award mean we’re on the right, er, track. I thought I’d share the six top tips that have helped me to grow the company and make it the largest online printer cartridge retailer in the UK. Being on the front line As much as I look at the business from a strategic point of view, and trust in my senior team to deliver the jobs, I’ve always maintained a keen eye on the ‘front line’. Every morning I spend 30 minutes to an hour looking through our customer service back office system reviewing returns and complaints. Where necessary I’ll listen to the recorded conversations between staff and our customers and at least onc... »