Finding, keeping and pleasing customers is the name of the game for small businesses. Over the coming months, we’ll be introducing information and advice on a whole range of guidance to help you to help your customers. When it comes down to dealing with your customers – and especially those who may be unhappy with your products or services or those who have extremely high expectations – be sure that what you promise can be delivered. We’re currently working to bring you more details about consumer rights and consumer affairs. ‘Customers’ business advice article: Crown Copyright © 2002-2013 »