ISO 9001

A Small Business Guide to ISO 9000

A Small Business Guide to ISO 9000

ISO 9000, a series of standards for the manufacturing and service industries, can help your business greatly. Not only can you use the industry-wide standards to improve upon your own processes, you can improve your image amongst current and future customers too. If this is the first time you’ve heard of ISO 9000 – or ISO 9001, the standard against which your business will be certified – never fear. In this article we explain exactly what this set of standards is, outline the benefits it could bring to your business, and go through some of the costs entailed in setting up such a system. What is ISO 9000 and what are its benefits? Set up by the International Organisation for Standardisation (ISO), ISO 9000 is by far the most widely recognised set of quality assurance standards in the world,... »

Guide to ISO 9001

You’ve probably heard of ISO 9001 because you’ve seen a logo on the side of a van, or been told you need it for a tender you’re interested in. At the moment then, you’re probably wondering what on earth this mix of letters and numbers means and you’re not alone! ‘ISO’ represents the International Organization for Standardization, an international standards institute. It takes feedback from multiple sectors across the world to create relevant, worthwhile standards. These standards define how everyday products we use are manufactured, and when it comes to ISO 9001, how a Quality Management System is put in place. Why should I be taking notice? Well, you could argue that the fact that over 1,000,000 organisations implement ISO 9001 around the world is... »

ISO 9001: Supplying What the Contract Stipulates

An enterprise supplying goods or services that are in any way tailored to meet individual customers’ requirements needs to have a reliable routine for:- Establishing the individual contract of sale – even if initially set up orally; Recording all subsequent negotiation of detailed specification of what is to be supplied and when; Ascertaining ability to supply; Managing change control should the customer wish to re-negotiate details prior to completion of the order, once again, in terms of specification, timing and ability to supply; Having available, to all members of the organisation who may need to take over responsibility, accurate, up-to-date records of all the above events in the life story of the order. Furthermore, there is a need for some form of oversight seeking to ensure that a... »

ISO 9001: Correcting Known Deficiencies

A typical business operating without managing the quality of its outputs will tend to tend to supply its customers in an inconsistent manner, simply because there is no control over consistency. Breaks in consistency become particularly noticeable when there any change of personnel involved in delivery of outputs. The main purpose of a quality management system is provide assurance of consistency of outputs and then to improve their quality and increase the degree of customer satisfaction; the ultimate target being to maximise these last two factors. By ‘quality’ is meant fitness for purpose, rather than luxuriousness, so maximising quality and customer satisfaction amounts to seeking to maximise profitability. Establishing a quality management system involves defining processes for the pr... »

ISO 9001 – the quality certification

Increasingly organisations ranging from start up dot.coms to well established manufacturing organisations are recognising the benefits that an effectively implemented quality management system (QMS) can bring. In addition, a QMS that is certified by an independent, accredited third party assessment body to the international quality management system standard, ISO 9001 gives clear demonstration of an organisation’s commitment in consistently providing a product or service that meets customer needs. ISO 9001 involves an ongoing, systematic evaluation of a QMS, together with an internationally recognised certification that confirms to customers, shareholders, suppliers and employees that the management systems conform to world standards. ISO 9001:2000 A revised version of the QMS standa... »

ISO 9001 – the quality certification

Increasingly organisations ranging from start up dot.coms to well established manufacturing organisations are recognising the benefits that an effectively implemented quality management system (QMS) can bring. In addition, a QMS that is certified by an independent, accredited third party assessment body to the international quality management system standard, ISO 9001 gives clear demonstration of an organisation’s commitment in consistently providing a product or service that meets customer needs. ISO 9001 involves an ongoing, systematic evaluation of a QMS, together with an internationally recognised certification that confirms to customers, shareholders, suppliers and employees that the management systems conform to world standards. ISO 9001:2000 – the ‘new’ stand... »