exit interviews

SMEs Failing to Conduct Employee Exit Interviews

Small Businesses are suffering because they are failing to carry out employee exit interviews with departing staff, recruitment outsourcing firm PPS has warned. PPS managing director, Amanda Marques, said their research showed there was a “feedback vacuum” where employees are leaving jobs without businesses finding out why. “It’s costing firms millions by greatly affecting productivity,” she said. “The CIPD recruitment survey in 2009 found that the average cost of recruitment is £6,000 per employee. Considering employees are the lifeblood and the biggest expense in the majority of organisations, finding out what they are thinking and keeping them happy has never been so important. Employers who keep their staff onside are always the most successful.” Cha... »