employee motivation

Customer Service Suffers If Employees Don’t Feel Engaged

Customer Service Suffers If Employees Don’t Feel Engaged

UK small businesses are being warned that having unengaged workers can lead to problems with customer service, according to a report by Dragonfish. The survey of 1,200 employees revealed that 64% don’t believe the company they work for has a clear purpose, with the same number believing it solely exists to earn money. Trust appears to be another big issue for respondents, as just 40% have confidence in higher management with 58% of the belief their role has no bearing on the long term future of the business. It’s suggested a main consequence of such employee dis-engagement is decreased customer service, as just 32%of those surveyed see their colleagues ‘putting the customer first’ on a daily basis, while 33% believe their co-workers are good at understanding customer expectations. Richard ... »

35% of UK Entrepreneurs Lose Motivation to Run Their Business – At Least Once A Year

35% of UK Entrepreneurs Lose Motivation to Run Their Business – At Least Once A Year

35% of UK entrepreneurs lose the motivation to run their business at least once a year, according to a new report by Haines Watts. The survey of 514 UK business owners revealed that 53% said that financial worries was their biggest concern, and that their volume of work (43%) and responsibility to their staff (42%) was draining their passion for running an enterprise. An uneven work-life balance, experienced by 59% of respondents, also appears to be taking its toll on firm owners’ psychological wellbeing with 70% admitting they sometimes flirt with the idea of “doing something else.” Furthermore, business owners appear unable to leave their problems in the office as 38% say their relationship with their partner has suffered as a result of running their own company – with 30% saying t... »

Considerate Bosses Boost Business Success Rate

75% of bosses fail to show staff sufficient gratitude, impacting profitability and performance by up to 44% Recent research has revealed employers who show employees simple recognition can boost business performance by as much as 44%, improving staff motivation and retention. The report, conducted by One4all Rewards, found that 20% of staff have never received even a simple thank you from their employers, and 75% felt they had received “insufficient gratitude” for the work that they do. The findings showed that while 24% of employees are rewarded with physical rewards, such as cash or gifts, only 11% of companies have incentive schemes in place – where rewards are received for hitting certain goals or milestones. These schemes prove more effective as staff feel that bonuses are earned by t... »