Cyber Monday returns

Shoppers Suffer From Black Friday Regret As Return Rates Snowball

Shoppers Suffer From Black Friday Regret As Return Rates Snowball

UK retailers are being asked to brace themselves for a surge of returned goods, as shoppers regret their Black Friday purchases – according to a report by Worldpay. Their analysis of transaction data processed between 19 November 2015 and 19 January 2016, revealed that the total number of refunds processed by shops increased by 40% following the discount period – with businesses told to expect the same this year. Despite shopkeepers’ reluctancy to offer a return for reasons of change of mind, they are highly advised to – as a survey of 1,999 consumers suggests that 63% of shoppers are more likely to buy from retailers who have a no quibbles returns policy. UK high street stores received a 32% boost in retail spending on Black Friday alone, with the level of discounting 77% higher than last... »