customer

Customer Care: A Guide for Start-ups

Customer Care: A Guide for Start-ups

Customer care is always important. As a start-up, however, its importance really cannot be overstated – how you deal with your first few customers will determine, in large part, the success or failure of your business as a whole. Get customer care right, and you will amass an army of loyal customers who buy from you again and again – get it wrong, and dissatisfied customers will complain about your business to others, burying your reputation before you have had a chance to establish it. This article provides an introduction to good customer care techniques for start-ups. We will take you through customer care at every stage of the process – you will learn what procedures to put in place as a starting point, and how to properly deal with customers before, during, and after a sale. Finally, ... »