customer service

How I Grew My Business: 6 Ingredients for Success

How I Grew My Business: 6 Ingredients for Success

I’m incredibly proud of cartridgesave.co.uk, it’s a great business to lead and the recent plaudits we have won for customer satisfaction coupled with the Sunday Times Fast Track award mean we’re on the right, er, track. I thought I’d share the six top tips that have helped me to grow the company and make it the largest online printer cartridge retailer in the UK. Being on the front line As much as I look at the business from a strategic point of view, and trust in my senior team to deliver the jobs, I’ve always maintained a keen eye on the ‘front line’. Every morning I spend 30 minutes to an hour looking through our customer service back office system reviewing returns and complaints. Where necessary I’ll listen to the recorded conversations between staff and our customers and at least onc... »

A Guide on How to Boost your Customer Service and Increase Sales

A Guide on How to Boost your Customer Service and Increase Sales

It’s amazing that there are so many businesses out there that are losing sales simply because they don’t provide a strong level of customer service. Virtually every company is spending money on building a brand and executing marketing campaigns, but then fall short simply because potential customers are met with poor service. When someone makes contact with your company the chances are that it is because they are interested in a product you offer so it’s vital they are greeted professionally when they make that all important first point of contact. Communicate with Staff Are your staff aware of the standards in customer service you expect? It’s important that everyone at your company is on the same page and all working towards the same goals. You’ll be surpris... »

Customer Service Critical for Small Businesses

More than half of small firms have improved their customer service in the past 12 months in an attempt to win new business, research by Sage has highlighted. In a survey of more than 10,000 business owners across Europe, North America, Africa, and Asia for Sage’s Business Index, 53% said that customer service had become more important to them in the past year, while nearly two-thirds (60%) of those that had increased their turnover in the last six months said meeting the needs of customers was more crucial than ever in the current economic climate. The poll also found that over half of small businesses interviewed (53%) felt that good customer service was becoming more necessary as a means of standing out from competitors. Four in ten small-business owners stated they were increasing... »

Should Business ISPs Adopt Common Benchmark?

Should Business ISPs Adopt Common Benchmark?

The Communications Management Association (CMA), along with Business ISP Easynet Connect, have asked whether all business ISPs should adopt a common benchmark for measuring customer service. In a video posted on YouTube, the two organisations discuss the advantages that a single reference point for comparing customer service would provide the small business community. “Businesses already have access to fairly detailed technical data when choosing their ISP, but information on the levels of customer service can be patchy,” says Harry Eastman, Operations Director, Easynet Connect. “While the technical data is still important in the buying process, only feedback from customers themselves can tell you what it is really like to rely on their services day in, day out. Fundament... »