Consumer Rights Reforms

Consumer Rights Reforms “devastating” for SMEs

Planned reforms to the EU Consumer Rights Directive which would force online-traders to sell their products throughout the EU would be devastating for small firms, the Forum of Private Business (FPB) has warned. Under the proposed changes to the directive, due to be introduced in 2013, web-based traders may be obliged to sell their products to every country in the EU, regardless of their export policy. Businesses will also be forced to pay postage costs on any goods worth over £35 returned by a customer within the statutory 14 day “cooling–off” period. An FPB spokesperson said the two reforms together were potentially “devastating” for small firms. He added it was highly impractical for many small firms in the e-commerce industry to sell throughout the EU due to problems processing payment... »