business ISP

A Small Business Guide to Selecting an Internet Service Provider

A Small Business Guide to Selecting an Internet Service Provider

Being online is business critical to many companies these days, so what questions should you be asking your internet service provider (ISP) to ensure you have the right supplier and the right broadband connectivity? Do you provide coverage in my area? Before you even start making comparison charts when choosing an ISP you need to know if they will be able to provide connectivity in your area. Most ISPs will supply information on their website, or just call customer service. Another option is to search online for lists of all the broadband providers that exist in your area. You could try broadbandgenie.co.uk, uswitch.com or comparethemarket.com What are the installation costs? All providers will offer different deals to secure a contract with you, but be aware that some will offer free inst... »

Should Business ISPs Adopt Common Benchmark?

Should Business ISPs Adopt Common Benchmark?

The Communications Management Association (CMA), along with Business ISP Easynet Connect, have asked whether all business ISPs should adopt a common benchmark for measuring customer service. In a video posted on YouTube, the two organisations discuss the advantages that a single reference point for comparing customer service would provide the small business community. “Businesses already have access to fairly detailed technical data when choosing their ISP, but information on the levels of customer service can be patchy,” says Harry Eastman, Operations Director, Easynet Connect. “While the technical data is still important in the buying process, only feedback from customers themselves can tell you what it is really like to rely on their services day in, day out. Fundament... »