business holy grail

Client Satisfaction is Business Holy Grail

Client Satisfaction is Business Holy Grail

Business owners and mangers across the UK are reducing costs, becoming more transparent, and investing in customer service levels in a bid to keep clients happy and avoid losing valuable business, according to new research* from leading independent invoice financier Bibby Financial Services. While it’s not surprising that more than half (56%) of business owners are actively pursuing new business as a priority to ride out the downturn, many (54%) appreciate the importance of protecting existing revenue by upping customer service levels. And, over a third (35%) of business owners are actually increasing hospitality spend as a means of retaining existing customers. In fact, with 44% of small and medium-sized businesses under pressure from customers to reduce their costs, more than half ... »