benchmark

Should Business ISPs Adopt Common Benchmark?

Should Business ISPs Adopt Common Benchmark?

The Communications Management Association (CMA), along with Business ISP Easynet Connect, have asked whether all business ISPs should adopt a common benchmark for measuring customer service. In a video posted on YouTube, the two organisations discuss the advantages that a single reference point for comparing customer service would provide the small business community. “Businesses already have access to fairly detailed technical data when choosing their ISP, but information on the levels of customer service can be patchy,” says Harry Eastman, Operations Director, Easynet Connect. “While the technical data is still important in the buying process, only feedback from customers themselves can tell you what it is really like to rely on their services day in, day out. Fundament... »