Disability Discrimination Act – Access To Goods And Services


(Making Access to Goods and Services Easier for Disabled Customers: A Practical Guide for Small Businesses and Other Service Providers)

Organisations

The organisations listed below have been selected on the basis of their usefulness as a source of information or advice, but inclusion in this list does not imply endorsement by either the DRC or the Equality Commission Northern Ireland.

Organisations of use to service providers in UK

Centre for Accessible Environments (CAE)
Nutmeg House
60 Gainsford Street
London SE1 2NY
Tel/textphone: 020 7357 8182
Fax: 020 7357 8183
e-mail: info@cae.org.uk
Website: www.cae.org.uk
Provides technical information, training and consultancy in making buildings accessible to disabled and older people and advice on technical aspects of implementing the requirements of the DDA.

DIAL UK
St Catherine’s
Tickhill Road
Doncaster DN4 8QN
Tel/textphone: 01302 310123
Fax: 01302 310404
e-mail: dialuk@aol.com
Website: to be relaunched soon – check back for address before going to print. www.dialuk.org.uk
Can put you in touch with a local disability information and advice centre

Disabled Living Foundation (DLF)
380-384 Harrow Road
London W9 2HU
Tel: 020 7289 6111
Fax: 020 72626 2922
e-mail: advice@dlf.org.uk
Website: www.dlf.org.uk
Provides information on aids and equipment that help disabled people with their daily lives. It administers a comprehensive database of products that can be used by disabled people in public buildings.

DRC Helpline (England, Scotland and Wales only)
check current details
For information and advice concerning all aspects of the implementation of the DDA. All DDA-related publications, including the Code of Practice: Rights of Access, Goods, Facilities, Services and Premises can be downloaded from the website

Employers’ Forum on Disability
Nutmeg House
60 Gainsford Street
London SE1 2NY
Tel/textphone: 020 7403 3020
Fax: 020 7403 0404
e-mail: efd@employers-forum.co.uk
Website: www.employers-forum.co.uk
Membership organisation which supports employers to work with disabled people as employees, customers and partners. Can supply a list of disability awareness trainers.

Adept Transcription
Adept Transcription Ltd
PO Box 6071
Bletchley
Milton Keynes
MK1 9BL

Tel : 01908 630320 (precede with 18001 for typetalk)
Fax : 0870 7059373
Skype : 0208 1335418

Email: transcription@adept-uk.org
Web: www.adept-uk.org
Important Links: Transcription, Training, Access Audits

Adept is a disability equality practice that produces and distributes alternate formats to increase inclusion of disabled people.

JMU Access Partnership
224 Great Portland Street
London W1N 6AA
Tel: 020 7391 2002
Fax: 020 7387 7109
email: jmu@rnib.org.uk
Website: www.jmuaccess.org.uk or www.rnib.org.uk/jmu
Provided jointly by The Guide Dogs for the Blind Association and RNIB, a pan-disability consultancy working to provide inclusive environments. Services include access audits, design appraisals, education and training, information, electronic wayfinding, publications and research.

MENCAP (covers England, Wales and Northern Ireland)
Public Liaison Unit Mencap National Centre
123 Golden Lane
London EC1Y 0RT
Tel: 020 7696 5593 0207 4540 454
Fax: 020 7608 3254
e-mail: information@mencap.org.uk or help@mencap.org.uk
Website: www.mencap.org.uk
Provides information on the needs of adults and children with learning difficulties.

National Register of Access Consultants
Nutmeg House
60 Gainsford Street
London SE1 2NY
Tel: 020 7234 0434
Textphone: 020 7357 8182
Fax: 020 7357 8183
email: marynoble@nrac.org.uk
Website: www.nrac.org.uk
Provides information on accredited access auditors and access consultants across the UK.

Royal National Institute for the Blind (RNIB)
224 Great Portland Street
London W1N 6AA W1W 5AA
Tel: 020 7388 1266
Fax: 020 7388 2034
email: helpline@rnib.org.uk
Website: www.rnib.org.uk
Help, advice and support for people with serious sight impairments and consultancy on issues such as colourcontrast.

Royal National Institute for Deaf People (RNID)
19-23 Featherstone Street
London ECIY 8SL
Tel: 020 7296 8000
Textphone: 020 7296 8001
Fax: 020 7296 8199
e-mail: helpline@rnid.org.uk or informationline@rnid.org.uk
Website: www.rnid.org.uk
Provides information and consultancy on the environmental needs of people with hearing impairments.

Organisations of use to service providers in England

RADAR
12 City Forum
250 City Road
London EC1V 8AF
Tel: 020 7250 3222
Textphone: 020 7250 4119
Fax: 020 7250 0212
e-mail: radar@radar.org.uk
Website: www.radar.org.uk
Provides information on the needs of disabled people and consultancy services.

Organisations of use to service providers in Northern Ireland

ADAPT NI
Albany House
73-75 Great Victoria Street
Belfast
BT2 7AF
Tel: 028 9023 1211
Textphone: 028 90 234391
Fax: 028 9024 0878
e-mail: cshiels.adaptni@dnet.co.uk
ADAPT NI aims to promote universal accessibility by providing advice, guidance and support. ADAPT services include accessibility appraisals and training programmes incorporating access consultancy, disability awareness and etiquette.

Centre for Universal Accessibility
School of the Built Environment
University of Ulster at Jordanstown
Newtownabbey
BT37 0QB
Tel: 028 90 368505
Fax: 028 90 366875
e-mail: sg.heaney@ulst.ac.uk or g.kane@ulst.ac.uk
Offers education and training on the principles of accessibility, undertakes access audits and provides advice on a wide range of accessibility issues.

Disability Action (Headquarters)
189 Airport Road West
Belfast
BT3 9ED
Tel: 02890 297880 Fax: 02890 297881 Text: 02890 297882
E-mail: hq@disabilityaction.org
Website: www.disabilityaction.org
Provides a range of services in Northern Ireland including information and advice on all aspects of the DDA. A team of Access Officers provide access audits, technical advice, information and training on how proposed or existing premises can better accommodate disabled staff, visitors and customers. Disability Action has offices throughout Northern Ireland in Belfast, Carrickfergus, Derry, Dungannon and Newry.

Employers Forum On Disability NI
Banbridge Enterprise Centre
Scarva Road Industrial Estate
Banbridge
Co. Down
BT32 3QD
Tel/Textphone: 028 4062 4526
Fax: 028 40669665
Textphone: 028 4062 7047
e-mail: efdni@yahoo.co.uk or info@efdni.org.uk
Employer network, drawn from the public, private and voluntary sectors working to promote training and employment opportunities and accessibility for people with disabilities as employees and customers. Services include advice and information, training and awareness raising events.

Equality Commission for Northern Ireland (Disability Unit)
Equality House
7-9 Shaftesbury Square
Belfast
BT2 7DP
Tel: 028 90 500600
Textphone: 028 90 500589
Fax: 028 90 246687
028 90 331544
E-mail: information@equalityni.org
Website: www.equalityni.org
For information, advice and training on all aspects of the implementation of the DDA. All DDA-related publications, including the Code of Practice: Rights of Access, Goods, Facilities, Services and Premises are available on request.

Mencap in Northern Ireland
Segal House
4 Annadale Avenue
Belfast
BT7 3JH
Tel: 028 9069 1351
Fax: 028 9064 0121
e-mail: mencapni@mencap.org.uk
Provides information on the needs of children and adults with a learning disability.

RNIB NI
40 Linenhall Street
Belfast
BT2 8BA
Tel: 028 9032 9373
Fax: 028 9043 9118
Provides a range of services in Northern Ireland including information, visual awareness training and undertakes access audits on the needs of people with a serious sight loss. RNIB NI also offers information and advice on matters relating to information provision and access technology.

RNID NI
Wilton House
5 College Square North
Belfast
BT1 6AR
Tel/Textphone: 028 9023 9619
Fax: 028 9031 2032
e-mail: brendan.heaney@rnid.org.uk
web site: www.rnid.org.uk

Provides a range of services in Northern Ireland including information, advice and deaf awareness training. RNID NI also carries out access assessments for organisations to ensure their services and premises are accessible to people who are deaf or hard of hearing.

The William Keown Trust
3 Church View
Dundrum
Co. Down
BT33 0NA
Tel: 028 4375 1243
Fax: 028 4375 1444
e-mail: wkeowntrust@btconnect.com
website: www.wkeowntrust.co.uk
Actively pursues a policy of improving access in the environment and carries out access audits. The Trust works with individuals and organisations from all sectors to achieve a high level of access for people with disabilities.

Organisations of use to service providers in Scotland

JMU Access Partnership
c\o RNIB Scotland
Dunedin House
25 Ravelston Terrace
Edinburgh
EH4 3TP
Tel: 0131 311 8500 0131 311 8526
Fax: 0131 311 8529
E-mail: jmu@rnib.org.uk
The aim of the JMU is to bring about improvements to the built environment so that blind, partially sighted and deafblind people can move around safely, independently and without undue restriction. However, since the built environment is used by everyone in society, including other disabled people, the JMU is also fully conversant with the design requirements of all types of disability including people with physical disabilities and those with multiple disabilities.

RNID Scotland
Crowngate Business Centre
Brook Street
Glasgow
G40 3AP
Tel: 0141 554 0053
Text: 0141 550 5750
Fax: 0141 554 5837

0141 332 0343 (tel)
0141 332 4767 (text)
RNID Scotland offers consultancy, advice and support to public, private and voluntary sector organisations to help them to meet their obligations under the Disability Discrimination Act.

Advice Service Capability Scotland (ASCS)
11 Ellersly Road
Edinburgh
EH12 6HY
0131 313 5510 (Tel) 0131 346 2529 (Text) 0131 346 1681 (Fax)
E-mail: ascs@capability -scotland.org.uk
Website: www.capability-scotland.org.uk
Advice Service Capability Scotland offers:

  • Information on Capability Scotland services
  • Specialist advice on cerebral palsy
  • General advice on disability issues

Margaret Blackwood Technical Consultants
Creigievar House
77 Creigmount Brae
Edinburgh
EH12 8XF
Tel: 0131 317 7227
Fax: 0131 317 7294
E-mail: info@mbha.org.uk
Website: www.mbha.org.uk
Accredited by the Centre for Accessible Environments to offer access auditing to any organisation wishing to satisfy the needs of their disabled employees and customers. Can help ensure buildings meet the requirements of the Disability Discrimination Act.

UPDATE
27 Beaverhall Road
Edinburgh
EH7 4JE
Tel: 0131 558 5200
General information and contact details for advice on disability matters throughout Scotland

Organisations of use to service providers in Wales

Disability Wales
Wernddu Court
Caerphilly Business pPark
Van Road
Caerphilly CF83 3ED
Phone 029 2088 7325
Disability Helpline freephone: 0800 731 6282
Fax: 029 2088 8702
e-mail: info@DWAC.demon.co.uk or info@dwac.demon.co.uk
Website: www.dwac.demon.co.uk

National umbrella organisation of disability groups working to promote the rights, equality, inclusion and support of disabled people in Wales.

JMU Access Partnership
c/o RNIB Cymru
Trident Court
East Moors Road
Cardiff CF24 5TD
Telephone/ Fax : 029 20449590029
Minicom: 0845 758 5691

Provided jointly by The Guide Dogs for the Blind Association and RNIB, a pan-disability consultancy working to provide inclusive environments. Services include access audits, design appraisals, education and training, information, electronic way finding, publications and research.

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