Disability Discrimination Act – Access To Goods And Services


Making Access to Goods and Services Easier for Disabled Customers: A Practical Guide for Small Businesses and Other Service Providers

Publications

The publications listed below have been selected on the basis of their practical application, but inclusion in this list does not imply endorsement by either the DRC or the Equality Commission Northern Ireland.

Bringing the DDA to Life for Small Shops: improving access to goods and services for disabled customers
DfEE, 2000.

Series of four booklets with information for service providers about the DDA and each featuring a case study of a small business:

  1. Hairdressing salon
  2. Cafe
  3. Newsagents
  4. Clothes shop

Available free of charge from the DRC Helpline, tel 08457 622 633, textphone 08457 622 644 and the Equality Commission NI, tel 02890 500600, textphone 02890 500589.

Open for Business: a best practice guide on access
by David Bonnett and Patrick Tolfree
Employers’ Forum on Disability and The Bucknall Group.
Guide on better access for disabled customers.
Available price £13.00 (£10.00 members) from Employers’ Forum on Disability, tel/textphone 020 7403 3020.

Designing for Accessibility: an essential guide for public buildings
CAE, 1999.
A guide to designing buildings which are accessible to people with a range of disabilities; also useful for adapting existing buildings.
Available price £15.00 including post and packing from CAE, tel/textphone: 020 7357 8182.

Access Audits: a guide and checklists for appraising the accessibility of public buildings
CAE, 1999.
Comprising guidance notes, audit checklists and a copy of Designing for Accessibility (see above), the Access Audits pack is a useful tool for assessing the current accessibility and usability of buildings by disabled people.
Available price £20.00 including post and packing from CAE, tel/textphone: 020 7357 8182.

RNIB Technical Bulletins

Buildings and Streets.
Two separate packs containing comprehensive guidance on creating accessible building and external environments, with particular emphasis on meeting the needs of people with visual impairments.
A4 Ringbound.
Available price £10.00 each or £15.00 for both from RNIB Customer Services, tel 0845 702 3153 or email cservices@rnib.org.uk .

Building Sight
by Peter Barker, Jon Barrick, Rod Wilson
HMSO in association with the Royal National Institute for the Blind
RNIB, 1995.
A handbook of building and interior design solutions which include the needs of visually impaired people.
Available price £20.00 or £25.00 including post and packing from RNIB Customer Services, tel 0845 702 3153 or email cservices@rnib.org.uk .

Sign Design Guide
RNIB.
Guidance on clear signs.
Available price £20.00 including post and packing from RNIB Customer Services, tel 0845 702 3153 or email cservices@rnib.org.uk.

Colour and Contrast – a design guide for the use of colour and contrast to improve the built environment for visually impaired people
ICI Paints Technical Advice Centre.
Available for free in a booklet or CD Rom format, along with colour palets from ICI Technical Advice Centre, tel
0870 242 1100 or visit the website on www.duluxtrade_advice@ici.com

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