Disability Discrimination Act – Access To Goods And Services


Making Access to Goods and Services Easier for Disabled Customers: A Practical Guide for Small Businesses and Other Service Providers

Lighting

Improving lighting conditions in your premises can be of particular benefit to customers with partial sight.

Practical suggestions:

  • Highlighting hazardous areas: could you add extra lighting in potentially hazardous areas like stairwells or changes in level, and ensure that your lighting does not cause pools of bright light and shadow on the walls and floors concealing potentially hazardous objects in the shade?
  • Maximising light: ensure that windows, lamps and blinds are kept clean in order to maximise available light and that blown light bulbs are swiftly replaced.
  • Highly reflective surfaces: large surfaces of a white or highly reflective finish (such as ceramic tiles, mirrors or stainless steel) may create glare and reflection, causing problems for people with partial sight. Could your lighting be adjusted or relocated to reduce these effects.
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