Disability Discrimination Act – Access To Goods And Services

Making Access to Goods and Services Easier for Disabled Customers: A Practical Guide for Small Businesses and Other Service Providers

Foreword by the Federation of Small Businesses

“As the main organisation representing small businesses, we welcome this practical guide on making access to goods and services easier for disabled customers.

Among our 160,000 members – covering all types of businesses – we know that there is an appreciation of the needs of disabled customers and a willingness to do what is practically achievable to improve both premises and service provision for all customers. This guide has been written specifically with small businesses and other small service providers in mind, and we are certain that you will find in it plenty of practical suggestions for how to respond positively to the Disability Discrimination Act 1995.

The Federation will do what we can to help promote the guide among our membership and beyond.”

Charles McKeown
UK Policy Unit
Federation of Small Businesses

This guide has been prepared by the Centre for Accessible Environments (CAE) for the Disability Rights Commission (closed in Oct 2007 but now replace by the Equality & Human Rights Commission) and the Equality Commission for Northern Ireland

Text drafted and produced by Andrew Lacey

This guide does not have statutory authority. It is intended to provide practical advice

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