CRM – Customer Relationship Management

CRM: Further information and useful links

If you want to investigate CRM further, here are just some of the websites you may want to look at.

General information

www.crmassist.com – overview of CRM
www.crmdaily.com – information and news
www.crmguru.com – general CRM topics and issues

CRM application providers

www.sagecrm.com
www.sap.com/crm
www.oracle.com/us/products/applications/siebel/
www.salesforce.com/uk
www.microsoft.com/en-gb/dynamics/default.aspx

Related information

By handling, recording and storing customer data your business will need to conform to the Data Protection Act 1998. Accordingly you’ll be well-informed if you read our business advice article on Managing Data on Customers and the Data Protection Act and Your Firm and the Data Protection Act.

! is4profit is not responsible for the content of external websites and inclusion or exclusion from the above list does not imply recommendation, endorsement or otherwise of any company, product or service. Technologies and markets change rapidly so it is always wise to undertake your own independent research

This business advice article based on Crown Copyright © 2004-2014
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