CRM – 10 Critical Factors


Hosted v Local Applications: Comparison Table

  Desktop Client/Server Hosted
Company wide view of data No Yes Yes
Speed Fast Depends on network: normally fast locally but can be slow inter-office over a WAN Depends on Internet connection speed. Great in an office, great with broadband, acceptable with a dial-up modem
Application Access If the application is on your laptop and you have it with you, you have access Easy if you are in the office; possible but technically difficult if you are out of the office Easy providing that there is Internet access
Support and Backup User supported Internal IT department supported Supplier supported
Ability to Customise Unlimited, if you have the resources Unlimited, if you have the resources Varies, but normally more limited that client/server.
Data Access Yes Yes Not normally, but there are exceptions
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