Corporate TPS

Can I complain directly to the Information Commissioner about telemarketing calls?

Yes. You have a right to complain to us directly about telemarketing calls you might have received despite your TPS registration and/or despite an opt-out request you may have made. We require you to fill in a specific form before processing your complaint which has been designed to elicit the information we need in order to establish whether or not the rules have been broken. We would normally expect you to contact the company yourself first before complaining to us (unless the only way of contacting them was via a premium rate line). We would take into account the fact that you continue to receive calls from that organisation despite attempts by you to resolve the matter first. Download the form.

This document is based on Crown Copyright © 2004

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