Corporate TPS

If you want to register you number(s) on TPS

  • The TPS Register is a list of numbers, not subscribers. If you only register your switchboard number and/or your non-geographic number (e.g. 0800, 0845), you will only protect that number. Registering that number on TPS will not protect your other direct dial numbers even if those numbers are not published in any directory. This is because many marketers randomly generate numbers to call within known ranges. As long as they do not call TPS registered numbers and numbers on their own “do-not-call” list, they are free to call any remaining number on that generated list.
  • If you have more than one contact number (including unpublished direct dial extension numbers), you should decide whether you want to put all or just some of those numbers on the TPS register. For example, you may want to keep your Buying Department or Sales Department numbers off the TPS register so they don’t miss out on any good offers.
  • You might have a list of preferred suppliers that you remain happy to hear from. They have made unsolicited calls to you about their latest offers in the past and you’ve sometimes taken them up on their offer. You are advised to let those suppliers know that although you are putting all your numbers on the TPS Register, you still welcome calls from them. You have a right to change your mind and let them know that you no longer wish to hear from them if you so decide. They would be legally obliged to comply with that request.
  • The Information Commissioner predicts that as everyone gets used to the new rules, you may continue to get unsolicited telemarketing calls from companies who used to call you before you were allowed to register on TPS. They may call you in good faith assuming that you were still happy to continue receiving their calls. You are advised, in the first instance, to tell the caller that your numbers are now TPS registered and that you don’t want to hear from them any more. You should make a note of the date and time of that conversation in case they call you again. You are advised to reinforce that verbal request with a letter, including a list of all your direct dial numbers for the avoidance of doubt.
  • Since 11 December 2003, you have had an enforceable right to require an individual company to stop making telemarketing calls to your number(s). You might choose to exercise this right on a company by company basis in addition to or as an alternative to TPS registration. Although the Regulations don’t specify that such requests must be made in writing, it is recommended that you do so including a list of all your direct dial numbers for the avoidance of doubt.
  • Let your staff, in particular your front-line staff, know your policy on preventing telemarketing calls. Any temporary front-line staff should also be made aware of your policy.
  • You might want to maintain a controlled list (accessible to all staff) of those companies that you are happy to hear from and those who you have told to stop calling you. Although this would require additional administrative effort on your part, it should make life easier for busy front-line staff trying to determine which sales calls are welcome and which are not. However, this is a recommendation not a legal requirement. If you find another, more efficient, method of managing incoming telesales calls when TPS registered, you should use it. You may even want to let the Information Commissioner know about it so they can pass on your practical tips to other businesses who write to the Information Comissioner.

This document is based on Crown Copyright © 2004

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