Contact Management Software

MicroSoft Outlook

What is MicroSoft Outlook?

  • World’s most widely used e-mail program
  • Light version of Outlook, Outlook Express, comes as standard with any PC that has a Windows operating system installed
  • Full version of the program, Microsoft Outlook, included with Microsoft Office
  • Primarily thought of as an email management program, but can be a lot more powerful

Who is it designed for?

  • A business that does not plan to include a great deal of data in its contact management interface

Pros and cons

  • Requires no additional expenditure as many businesses already own Outlook Express
  • Already familiar to many staff
  • Works well with Windows operating systems and the Office suite of programs.

Features

  • Manages incoming and outgoing mail
  • Provides e-mail drafting facilities
  • Stores and catalogues e-mail, both sent and received
  • Maintains list of addresses, both e-mail and conventional – this aspect is key to its functionality as a CMS tool
  • Integrated calendar
  • Contacts
  • Task management features
  • Programmable – you can set up and save particular searches, reports, and outputs

Cost

  • If you have to buy it – c. £100
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