Age Discrimination Legislation

Case Study – Domestic and General

Domestic and General is a leading UK specialist provider of protection plans for repairing domestic appliances.

To avoid age discrimination at the initial recruitment stage, Domestic and General have introduced interviewing people over the phone. There are two main benefits – telephone interviews reduce any possible age discrimination and allow the individual’s phone skills to be tested.

People who are successful in the phone interview are invited to a selection day run by company personnel representing a wide range of ages.

Although there are no detailed figures for the total savings made by recruiting older workers, the company’s schemes for employing and keeping mature workers are estimated to have reduced recruitment costs by 50%.

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