Sale of Goods Act (SOGA) hub Helps Retailers
The Office of Fair Trading (OFT) has launched a website to help retailers comply with the law, after finding that many businesses were unaware of their obligations to consumers.
The Sale of Goods Act hub (SOGA) has been launched in conjunction with the British Retail Consortium and the Trading Standards Institute, and provides retailers with detailed guidance to help keep them in line with consumer protection law.
The site contains an interactive online guide clarifying retailers’ obligations in different sales scenarios, as well as downloadable staff-training sessions on sales legislation.
“There is evidence that many retail staff do not fully understand customers’ statutory rights when it comes to exchange and refunds.”
said OFT Consumer Group legal director, Jason Freeman.
“Our research [in 2008] estimated that consumers experienced 26.5 million problems with goods and services [in one year] and that 34% of these problems were unresolved.”
“Sales staff may be unsure of their responsibilities under the Sale of Goods Act as it has been updated over the years and new requirements have been added.”
Under the SOGA, consumers can request a refund, repair or replacement if an item they purchased does not match the description, is not of satisfactory quality or is not fit for purpose.
For further information visit the Sale of Goods Act hub.