Frustrated SMEs Turn to Private Parcel Firms

Frustrated Small Businesses Turn to Private Parcel FirmsStrikes and unreliability have turned the booming parcels industry into battleground for the future of mail.

British firms are escalating their switch from Royal Mail to private parcel firms in frustration at growing problems with traditional deliveries.

The spate of strikes before Christmas proved to be the final straw for many firms competing in a business world where failing to deliver on time can mean at best a frustrated client and at worst lost sales.

The business world is increasingly relying on the internet to order parts and ship products to customers and clients, and firms can’t afford to wait for deliveries. Nor can they afford a poor reputation when their deliveries aren’t getting to their customers on time.

Now private couriers are capitalising on the poor offering from Royal Mail to launch innovative new services. Leading the way is DPD which has become the first parcel company to provide customers with a one hour window for their home deliveries. Home shoppers are alerted to the date and time slot by text message and if they know that they won’t be in to sign for the package, can text back and arrange for DPD to deliver on a more convenient date. That means no more frustrated customers taking time off work in order to receive a delivery or coming home to a ‘Sorry we missed you’ card.

Dwain McDonald, CEO of DPD, says:

“Most online shoppers are busy people who love the ease of buying on the internet at any time of day or night but resent the inconvenience of waiting in all day for a delivery. That’s why we’re confident that our one hour service is the solution that shippers and shoppers alike have been waiting for.”

“Consumers who value their time are more likely to re-order from retailers who proactively communicate with them to make the delivery experience as convenient as possible.”

Consumer Focus, the statutory body campaigning for a fair deal for consumers, recently called for courier companies to: "keep up with the world around them and develop more suitable ways of delivering parcels."

Dwain McDonald adds:

“Our new service means more ‘right first time’ deliveries which will also produce environmental benefits in the shape of fewer return journeys to attempt delivery, reduced fuel consumption and lower carbon emissions.”

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